Live course

Introduction to Shame Competence

Understand the hidden role of shame in professional practice—and learn how shame competence can transform care, communication, and wellbeing.

Next Date:

24 June 26

10:00-12:00AM EST (US)
3:00-5:00PM BST (UK) 

Format

Live, Online

Course duration

2 hours

Enrolling from

£79

Course Overview

Introduction to Shame Competence is a focused 2-hour training webinar for professionals in trauma-informed and frontline settings, exploring how shame affects service delivery and professional practice.

Shame during encounters with professionals—such as healthcare workers, police, educators, and social workers—can lead to withdrawal, avoidance, inaccurate disclosure, and disengagement. Shame also affects professionals themselves and is linked to burnout, stress, and trauma.

This training helps individuals and organizations understand how shame is produced and experienced through interactions, policies, and practices, strengthening emotional intelligence and supporting better outcomes for both service users and professionals.

Topics Covered in this Training

Why understanding shame is important

How shame is called the 'master emotion', impacts engagement with services, and is related to trauma.

The basic psychology of shame

How shame arises, influences how we feel about ourselves, and shapes our behavior--collectively and as individuals

The shame compass & bypassed shame

How bypassed shame shows up in behavior, particularly within patterns of withdrawal, attack, & avoidance.

Recognizing & minimizing shaming

How to recognize when shaming shows up in policies and practice and how to respond to prevent harm.

Who is this course for?

This training is for individuals in service-facing or frontline roles who want to strengthen trauma-informed practice through greater emotional intelligence and practical approaches to shame.

It is relevant across healthcare, social care, education, policing, criminal justice, psychology, housing, and related fields, and is especially valuable for those seeking a deeper understanding of how shame shapes everyday practice and professional relationships.
The course also provides a strong foundation for progression to advanced Shame Competence trainings.
Meet the instructor

Will Bynum

Will is co-director and co-founder of The Shame Lab. He has researched shame for over 13 years and brings lived experience of the emotion to his work. He is a professor of family medicine at Duke University school of Medicine and holds a PhD in health professions education from Maastricht University. He speaks widely on the topic of shame and most enjoys working with smaller groups to apply the principles and practices of shame competence to everyday professional practice. He has the wonderful chance to practice (and sometimes struggle with) shame competence every day as a partner and parent to 6- and 7-year old boys.
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Register now!

Next course: 24Jun2026 10:00-12:00AM EST (US)
                                              3:00-5:00PM BST (UK)  

Course Fee*

  £79 - Self-funded, small charities (<15 
             ppl)
£119
- Large charity, public sector, small 
             business
£159
- Corporate rate

*Self-paid registrations cost £79. The sliding scale rate applies if your organization will reimburse you for the training. 

Cancellation Policy:

Full refunds are available for cancellations made at least 7 days before the training. Within 7 days, fees are non-refundable; however, the fee can be transferred to a future training session.

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