Live course
Introduction to Shame Competence
Understand the hidden role of shame in professional practice—and learn how shame competence can transform care, communication, and wellbeing.

Next Date:
22 Apr 26
Format
Live, Online
Course duration
2 hours
Enrolling from
£79
Course Overview
Introduction to Shame Competence is a focused 2-hour training webinar for professionals in trauma-informed and frontline settings, exploring how shame affects service delivery and professional practice.
Shame during encounters with professionals—such as healthcare workers, police, educators, and social workers—can lead to withdrawal, avoidance, inaccurate disclosure, and disengagement. Shame also affects professionals themselves and is linked to burnout, stress, and trauma.
This training helps individuals and organizations understand how shame is produced and experienced through interactions, policies, and practices, strengthening emotional intelligence and supporting better outcomes for both service users and professionals.
Topics Covered in this Training
Why understanding shame is important
How shame is called the 'master emotion', impacts engagement with services, and is related to trauma.
The basic psychology of shame
How shame arises, influences how we feel about ourselves, and shapes our behavior--collectively and as individuals
The shame compass & bypassed shame
How bypassed shame shows up in behavior, particularly within patterns of withdrawal, attack, & avoidance.
Recognizing & minimizing shaming
How to recognize when shaming shows up in policies and practice and how to respond to prevent harm.

Who is this course for?
This training is for individuals in service-facing or frontline roles who want to strengthen trauma-informed practice through greater emotional intelligence and practical approaches to shame.
It is relevant across healthcare, social care, education, policing, criminal justice, psychology, housing, and related fields, and is especially valuable for those seeking a deeper understanding of how shame shapes everyday practice and professional relationships.
Meet the instructor
Anna Gillions
Anna is a member of The Shame Lab team and an experienced Shame Competence training facilitator. She recently completed a PhD at the Centre for Trust, Peace and Social Relations at Coventry University, exploring the role of shame in the relationship between marginalisation and violence. With over 25 years of experience in social care, Anna brings deep compassion and practical insight to her work, specialising in advocacy, trauma, behaviour and conflict, and training and facilitation.
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Course Fee*
£79 - Self-funded, small charities (<15
ppl)
£119 - Large charity, public sector, small
business
£159 - Corporate rate
ppl)
£119 - Large charity, public sector, small
business
£159 - Corporate rate
*Self-paid registrations cost £79. The sliding scale rate applies if your organization will reimburse you for the training.











