LIVE COURSE

Introduction to Shame Competence for Veterinary Professionals

Understand the hidden role of shame in the veterinary practice, and learn how shame competence can transform clinician well-being, therapeutic relationships, and care structures.

Format

Live, Online

2 x 2-hour sessions

Part I

01 Oct 26

9:00-11:00AM ET (US)
2:00-4:00 PM BST (UK)

Part II

15 Oct 26

9:00-11:00AM ET (US)
2:00-4:00 PM BST (UK)

Course Fee

$199 (£149)

Inclusive of Parts I & II

Course Overview

Introduction to Shame Competence is a focused, interactive 4-hour training program (delivered across two 2-hour sessions) that introduces veterinary professionals to the concept of shame competence and its relevance to clinical practice, teamwork, leadership, and professional wellbeing.

Veterinary professionals work in environments characterized by uncertainty, emotional intensity, high client expectations, ethical complexity, and frequent exposure to suffering, conflict, and loss. These conditions create fertile ground for shame. Whether experienced by clients navigating difficult decisions or by professionals responding to mistakes, complaints, conflict, financial conversations, euthanasia, or perceived failures to meet personal and professional standards, shame can profoundly influence communication, decision-making, learning, relationships, and wellbeing.

This training introduces participants to the psychology and science of shame and explores how it operates at the level of individuals, teams, and organizational culture. Participants will learn how shame can be unintentionally produced through everyday interactions, workplace norms, and institutional structures, while developing practical strategies for recognizing and responding to shame in themselves, colleagues, and clients.

Grounded in contemporary research and highly interactive throughout, the program equips veterinary professionals with foundational shame competence skills that strengthen psychological safety, emotional intelligence, reflective practice, communication, teamwork, and compassionate care. By fostering cultures in which difficult conversations and inevitable mistakes can be navigated constructively, shame competence supports healthier professionals, stronger teams, and better outcomes for the animals, clients, and communities they serve.

Topics Covered in this Training

Why understanding shame is important

How shame is called the 'master emotion', impacts engagement with services, and is related to trauma.

The basic psychology of shame

How shame arises, influences how we feel about ourselves, and shapes our behavior--collectively and as individuals

The shame compass & bypassed shame

How bypassed shame shows up in behavior, particularly within patterns of withdrawal, attack, & avoidance.

Recognizing & minimizing shaming

How to recognize when shaming shows up in policies and practice and how to respond to prevent harm.

Learning Objectives

Participants will gain a deeper understanding of how shame can influence experiences such as clinical error, adverse outcomes, euthanasia, ethical dilemmas, client conflict, financial conversations, feedback, perfectionism, and professional identity. The concepts and skills introduced are equally applicable to everyday interactions with clients and colleagues, helping participants foster psychologically safer, more compassionate, and more effective veterinary workplaces.


By the end of this course, participants will be able to:


-
Describe the nature of shame, how it differs from related emotions such as guilt and embarrassment, and why it matters in veterinary medicine. 

- Recognize that shame is often hidden and identify common behavioral, interpersonal, and organizational indicators that may signal its presence, even when it is not openly expressed. 

- Apply practical strategies for responding to shame in themselves and others in ways that strengthen communication, learning, psychological safety, and compassionate care. 

- Identify opportunities to cultivate greater shame competence within their own professional practice and contribute to workplace cultures that support wellbeing, collaboration, and high-quality patient care.


Who is this course for?

This training is designed for veterinary professionals who want to strengthen their ability to recognize and respond to shame in clinical practice, workplace relationships, and organizational culture. It is appropriate for individuals working across companion animal, equine, farm animal, mixed, emergency, specialty, and shelter medicine, regardless of career stage.

The course will be particularly valuable for veterinarians, veterinary nurses/technicians, practice managers, students, interns, residents, and other members of the veterinary team who are interested in strengthening communication, emotional intelligence, teamwork, leadership, client relationships, and professional wellbeing.

Meet the instructors

Luna Dolezal, PhD

Luna is an academic philosopher at the University of Exeter, and co-Founder of The Shame Lab. She has researched shame for nearly 20 years, including leading the Shame and Medicine Project, a 6-year exploration of shame in health and healthcare. Her work has examined shame in illness, clinical encounters and professional practice, and researched the links between shame and trauma. She has delivered Shame Competence training to professionals in healthcare, social care and many other sectors. Luna appeared on the Vet Mind Works Podcast to discuss shame in Episode 15: All About Shame.
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Will Bynum, MD, PhD

Will is a family medicine physician, shame researcher, and co-founder of The Shame Lab. In his clinical practice, he cares for patients and families across a wide range of circumstances, giving him firsthand experience with the ways shame can arise within high-stakes, emotionally complex professional environments. He also brings lived experience of shame as a healthcare professional navigating the pressures, expectations, uncertainty, and vulnerability inherent in caring for others. As a PhD-trained shame researcher, Will brings advanced expertise in the science of shame and its impact on individuals, teams, relationships, and professional cultures. 

Cancellation Policy

Full refunds are available for cancellations made at least 7 days before the training. Within 7 days, fees are non-refundable; however, the fee can be transferred to a future training session.